HNB General Insurance has introduced a new dedicated hotline, ‘1303’, aiming to revolutionize customer experience with enhanced convenience and accessibility. This initiative underscores the company’s commitment to delivering exceptional service and care to customers nationwide. By providing instant assistance and personalized support, hotline ‘1303’ promises to streamline processes and eliminate lengthy wait times, offering customers expert help with a simple phone call.
Sithumina Jayasundara, CEO of HNB General Insurance, expressed enthusiasm for the new initiative, emphasizing its significance in enhancing customer satisfaction. The launch of hotline ‘1303’ not only prioritizes customer convenience but also reflects a strategic move to elevate service standards and operational efficiency. Dilshan Perera, Chief Transformation Officer of HNB General Insurance, highlighted the importance of direct customer feedback in driving continuous improvement and innovation.
The introduction of hotline ‘1303’ signifies a major milestone for HNB General Insurance, reaffirming its dedication to excellence in customer service. As the company continues to emphasize convenience and accessibility, hotline ‘1303’ solidifies its position as a trusted partner for all general insurance needs in Sri Lanka.