HNB PLC proudly announced its attainment of the ISO 9001:2015 certification for its Inward Remittance, Outward Remittance, and Centralised Operations Departments. This significant achievement underscores HNB’s unwavering dedication to service excellence and its commitment to upholding the highest standards of quality and service in the banking sector. By aligning with global standards and best practices, HNB sets a benchmark for strong Quality Management Systems, further enhancing its reputation in both local and global markets.
The certification process involved a comprehensive review and documentation of processes, ensuring strict adherence to ISO standards and best practices. With approximately 200 skilled professionals, HNB’s centralised Operations Department, alongside its Inward and Outward Remittances departments, played a pivotal role in implementing and maintaining these high standards. This achievement not only reflects HNB’s commitment to creating a culture of quality but also highlights its ongoing efforts to streamline operations, enhance processes, mitigate risks, and deliver exceptional services to its valued customers.
According to HNB’s Head of Process Excellence (Services), Christopher Thuraisingham, the ISO 9001:2015 certification for the Operations Departments marks a significant milestone in the bank’s journey towards process excellence and certification. This achievement will further strengthen HNB’s culture of continuous improvement and drive towards back-office automation, leveraging technologies like robotic process automation, workflows, and artificial intelligence. Through ISO certification, HNB reaffirms its dedication to providing top-notch services while continually striving for operational efficiency and customer satisfaction.