Huawei Glotel Awards recognition at the 2025 Global Telecoms Awards underscores how artificial intelligence is reshaping telecom operations, customer engagement, and network security, as Huawei and its partners gain industry acclaim for measurable transformation across global markets.
Huawei Glotel Awards highlight AI-led operator innovation
Huawei’s performance at the 2025 Global Telecoms Awards signals a decisive moment in the communications industry’s transition toward intelligent, AI-driven operations. Securing three major honours alongside leading mobile operators, the company demonstrated how advanced analytics, automation, and machine learning are increasingly embedded at the core of telecom business and network functions.
The Huawei Glotel Awards achievements span billing modernisation, customer experience innovation, and data security, reflecting a broad strategic focus rather than isolated technology deployment. Hosted by Telecoms.com, part of Informa’s specialist telecoms portfolio, the Global Telecoms Awards recognise initiatives that deliver tangible operational and commercial impact while advancing the evolution of the communications sector.
In collaboration with Safaricom Kenya, Huawei received the BSS/OSS Modernization Excellence Award for an AI-powered Idea-to-Cash platform built on a Convergent Billing System. The platform integrates generative artificial intelligence with telecom-specific data assets, allowing operators to design, configure, and launch new offers using natural language commands. By automating processes that were previously manual and time-intensive, the solution reportedly reduced time-to-market from several months to a matter of days.
Operational outcomes from the Safaricom deployment highlight why AI-led billing modernisation is gaining momentum globally. Configuration accuracy reportedly improved by 90 percent compared with manual methods, while campaign conversion rates doubled relative to traditional marketing approaches. The platform also supported average revenue per user growth on offers created through the system, reinforcing the commercial viability of AI-enabled billing and product innovation.
Beyond revenue metrics, the Safaricom partnership also demonstrated how intelligent platforms can support digital inclusion. By analysing usage patterns, the system identifies underserved customer segments and enables tailored interventions, including data validity extensions and complimentary bundles. This approach positions AI not only as a profit lever, but also as a tool for expanding equitable access to digital services.
Huawei’s second major recognition came through its partnership with Indonesia’s Telkomsel, which won the Delighting the Customer Award for an AI-Augmented Digital Twins project. Operating in one of the world’s most complex mobile markets, with more connections than population, Telkomsel leveraged spatio-temporal digital twin technology combined with large language models to create real-time OSS and BSS orchestration.
The initiative introduced what is described as the industry’s first fully integrated digital Net Promoter Score across network, service, and product dimensions. By continuously correlating network performance, service quality, and customer sentiment, the system enables proactive experience management rather than reactive issue resolution. According to reported results, Telkomsel achieved a 15 percent uplift in Net Promoter Score, alongside a 22 percent increase in data usage driven by improved quality of experience. A measurable increase in ARPU further reinforced the business case for AI-enabled customer experience orchestration.
The third Huawei Glotel Awards recognition, awarded as Highly Commended for Security Solution of the Year, reflects growing industry focus on data protection in AI-rich environments. Huawei and China Mobile jointly developed an intelligent operation and control framework for AI-enabled business and operations support systems. The solution spans prevention, real-time risk control, and post-event auditing, addressing data security across the full operational lifecycle.
Central to the project is an “AI plus data security” architecture that ensures sensitive information is identifiable, traceable, and controllable across large-scale telecom networks. Reported performance metrics indicate over 99 percent accuracy in sensitive data classification during pre-event analysis, while real-time risk assessment reportedly occurs within seconds. Post-event auditing efficiency improved significantly, highlighting how automation can strengthen compliance while reducing operational burden.
Collectively, the Huawei Glotel Awards outcomes illustrate how intelligent operations are no longer experimental initiatives but integral components of operator value chains. As artificial intelligence adoption accelerates, telecom providers are increasingly embedding automation, analytics, and predictive capabilities across commercial, operational, and security domains.
Huawei’s Services and Software division has positioned these collaborations as part of a broader commitment to co-innovation with global operators. By aligning AI development with real-world operational challenges, the company aims to support the industry’s shift toward fully intelligent operations that enhance resilience, improve customer outcomes, and unlock sustainable growth in increasingly competitive markets.