Huawei Glotel Awards success in 2025 underscores the company’s growing influence in AI-driven telecom innovation, as Huawei and its global operator partners earned top honours for intelligent operations, customer experience, and network security advancements.
Huawei Glotel Awards recognise AI-led telecom innovation with partners
Huawei Glotel Awards recognition in 2025 has reinforced the company’s position as a leading force in the global telecommunications transformation, driven by artificial intelligence and deep collaboration with international operators. At the prestigious Global Telecoms Awards, Huawei and its partners secured three major accolades, highlighting tangible business outcomes from next-generation digital solutions.
The awards were presented at the Global Telecoms (Glotel) Awards, organised by Telecoms.com, an Informa-owned telecom industry publication. The programme recognises companies that demonstrate measurable innovation, operational excellence, and strategic impact across the communications ecosystem. Huawei’s wins reflect its expanding role in helping operators modernise operations and deliver more personalised, secure, and efficient services.
Together with Safaricom Kenya, Huawei won the BSS/OSS Modernization Excellence Award, recognising a breakthrough in AI-powered business and operational support systems. Huawei also partnered with Telkomsel to secure the Delighting the Customer Award, while its collaboration with China Mobile earned Highly Commended status for Security Solution of the Year.
The Safaricom project focused on developing an AI-powered Idea-to-Cash platform built on a Convergent Billing System. Using generative AI models combined with deep telecom domain expertise, the platform enables operators to design, configure, and launch offers using natural language commands. This approach significantly streamlines processes that traditionally required extensive manual intervention and long development cycles.
According to the announcement, the solution reduced time-to-market for new offers from months to just days, while achieving configuration accuracy levels around 90 percent higher than manual methods. The platform also reportedly doubled conversion rates compared with traditional marketing campaigns and contributed to average revenue per user growth for offers created through the system.
Beyond commercial performance, the Safaricom initiative demonstrated how AI can support digital inclusion. By analysing usage patterns, the platform helps identify underserved customer segments and automatically proposes tailored solutions, such as extended data validity periods or complimentary bundles, improving accessibility without increasing operational complexity.
Huawei’s collaboration with Telkomsel in Indonesia addressed customer experience challenges at national scale. Indonesia is one of the world’s largest mobile markets, with approximately 356 million mobile connections and penetration exceeding 125 percent. Managing service quality and customer satisfaction in such an environment requires real-time intelligence and adaptive operations.
The partners developed an AI-Augmented Digital Twins project that combines spatio-temporal digital twin technology with large language model capabilities. This enabled real-time OSS and BSS orchestration supported by Self-X functions, allowing dynamic monitoring and optimisation of customer experience.
A key outcome of the project was the creation of what is described as the industry’s first integrated digital Net Promoter Score, spanning network, service, and product dimensions. Reported results included a 15 percent uplift in NPS, a 22 percent increase in data usage driven by improved quality of experience, and a 1.5 percent increase in ARPU.
In the area of security and operational control, Huawei’s partnership with China Mobile focused on strengthening data protection across increasingly complex networks. The two organisations developed an intelligent operation and control system for AI-enabled BOSS environments, covering pre-event prevention, in-event control, and post-event auditing.
They also deployed an AI-driven data security solution designed to make data assets fully perceivable, controllable, visible, and traceable throughout their lifecycle. The reported performance metrics were significant. China Mobile achieved over 99 percent accuracy in sensitive data classification before incidents, near-instantaneous risk analysis during operations, and a 95 percent improvement in post-event auditing efficiency.
Industry observers note that these results illustrate how intelligent operations are becoming embedded across telecom value chains. As AI capabilities mature, operators are increasingly shifting from reactive management to predictive and autonomous models that improve resilience, efficiency, and customer satisfaction simultaneously.
Huawei Services and Software has stated that it remains committed to working closely with global operators to accelerate this transition. By integrating AI across business, network, and security domains, the company aims to help operators increase automation, enhance user experience, and unlock new growth opportunities.
The Huawei Glotel Awards wins in 2025 highlight a broader industry trend: innovation is no longer measured solely by technological novelty, but by the ability to deliver measurable business impact at scale. For Huawei and its partners, the recognition signals growing momentum toward fully intelligent telecom operations worldwide.