BOC Flex app shines with triple win at Digital CX Awards, securing international recognition for Bank of Ceylon at the 2026 summit in Singapore. The achievement highlights Sri Lanka’s growing strength in digital banking innovation and customer experience.
BOC Flex app shines with triple win at Digital CX Awards in Singapore, marking global recognition
Bank of Ceylon (BOC) has achieved a significant global milestone after its flagship digital platform, BOC Flex app shines with triple win at Digital CX Awards, securing three prestigious accolades at the Digital CX Awards 2026 held in Singapore alongside the Digital CX Summit. The recognition positions BOC as the only Sri Lankan bank to be honoured at this international forum, underlining its growing influence in digital financial services.
The awards ceremony brought together global leaders in banking transformation, customer experience design, and fintech innovation. BOC Flex was recognised across three major categories: Best Customer Experience via Mobile and Internet Banking – Sri Lanka, Best Digital Bank for Customer Experience – Sri Lanka, and Outstanding Digital CX in Banking App/Platform – Sri Lanka. These awards collectively reflect the bank’s strategic commitment to digital transformation and user-centric financial solutions.
The achievement of BOC Flex app shines with triple win at Digital CX Awards demonstrates how Sri Lanka’s banking sector is increasingly aligning with global digital standards. The platform has evolved into a comprehensive financial ecosystem designed to simplify banking access for both customers and non-customers. Its “all-in-one app” structure allows users to perform a wide range of financial activities through a single interface, enhancing convenience and efficiency.
The awards were formally received by Bank of Ceylon’s General Manager and Chief Executive Officer, Y. A. Jayathilaka, during the international ceremony. His participation highlighted the institution’s leadership in digital banking innovation and its expanding footprint in the global financial technology landscape. The recognition also reflects the bank’s sustained investment in improving customer experience through technology-driven solutions.
BOC Flex has emerged as one of Sri Lanka’s most widely used financial applications, with more than 1.6 million active users. Within a 12-month period, the platform has processed transactions exceeding Rs. 1 trillion, marking a major milestone in the country’s digital financial evolution. Its strong adoption rate reflects increasing consumer confidence in mobile banking platforms and digital payment systems.
The application is currently ranked as the number one banking app across major platforms, including the App Store, Google Play Store, and Huawei App Gallery in Sri Lanka. This consistent performance across ecosystems highlights its reliability, user experience quality, and operational stability. The continued success of BOC Flex app shines with triple win at Digital CX Awards further strengthens its position as a benchmark in digital banking excellence.
Speaking at the summit, CEO Y. A. Jayathilaka emphasized that the awards represent the trust placed in the bank by its customers and stakeholders. He noted that the achievement is a collective result of the dedication of the bank’s workforce and its commitment to delivering high-quality financial services. His remarks underscored the importance of customer trust as a foundation for digital transformation.
He further highlighted the bank’s strategic direction toward supporting Sri Lanka’s transition into a cashless economy. According to him, BOC Flex plays a central role in this national objective by enabling seamless digital transactions and expanding financial accessibility. The platform is also contributing to financial inclusion, particularly by supporting small and medium enterprises (SMEs) and improving access to digital financial services across different segments of society.
The success of the platform is also linked to broader trends in digital banking adoption, where institutions are increasingly investing in mobile-first solutions and customer experience optimization. In this context, BOC Flex app shines with triple win at Digital CX Awards serves as a case study of how traditional banking institutions can successfully adapt to evolving digital expectations.
Industry analysts view this recognition as a significant indicator of Sri Lanka’s progress in financial technology innovation. The awards not only validate BOC’s digital strategy but also highlight the country’s potential to compete in global fintech and banking innovation ecosystems. The emphasis on customer experience aligns with international banking trends, where personalization, accessibility, and speed are becoming critical success factors.
The platform’s continued expansion is expected to further strengthen its role in shaping Sri Lanka’s digital financial landscape. With ongoing enhancements and feature development, BOC Flex is positioned to support future advancements in digital payments, mobile banking, and integrated financial services. The bank’s focus on innovation suggests a long-term commitment to building a secure, scalable, and user-friendly financial ecosystem.
Ultimately, the recognition of BOC Flex app shines with triple win at Digital CX Awards reflects more than just institutional success. It represents a broader shift in Sri Lanka’s banking sector toward digital-first strategies, customer-centric innovation, and global competitiveness in financial services.