Relief Sri Lanka 2025 was launched this week to assist communities whose Samsung devices were damaged during Cyclone Ditwah. The initiative responds to widespread disruption and increasing customer requests for repair support following the storm’s impact across the country.
Relief Sri Lanka 2025 begins nationwide as Samsung aids families affected by Cyclone Ditwah
Relief Sri Lanka 2025 marks a significant national service initiative introduced by Samsung Sri Lanka to support households affected by Cyclone Ditwah, which struck the island on November 27th, 2025. The cyclone disrupted daily life across 25 districts, impacting over two million residents, damaging property, and creating severe challenges for families already contending with limited resources. As communities sought shelter in nearly one thousand temporary centers set up nationwide, Samsung’s service teams reported a sharp rise in requests for repair assistance from customers whose devices were damaged during the storm.
The aftermath of Cyclone Ditwah left many households facing overwhelming financial pressure as they prioritized safety, food, and essential supplies. Against this backdrop, concerns over the cost of repairing key devices such as refrigerators, televisions, mobile phones, and other electronics became increasingly common. These devices play a critical role in communication, remote work, and basic home management, making the loss particularly difficult for families navigating post-disaster uncertainty.
To address these challenges, Samsung activated Relief Sri Lanka 2025 as a nationwide support campaign running from December 8th to December 18th, 2025. The initiative is available across all 33 Samsung Authorized Service Centers in Sri Lanka, offering assistance for both mobile devices and consumer electronics. Under this program, customers are eligible to receive free labour charges and a 50 percent discount on replacement parts. Samsung has clarified that eligibility will be assessed according to the type of product and its purchase timeline. Mobile devices activated within one year and consumer electronics purchased within three years will fall within the scope of support. For larger appliances, Samsung will additionally provide free freight services to ensure that transportation challenges do not prevent customers from accessing repairs.
The company outlined a structured verification process designed to maintain transparency and consistency. Customers will be required to provide proof of purchase, photographs showing visible damage, and address verification demonstrating that they reside in an affected area. A brief written description of the incident will also be necessary. Repairs for mobile devices will additionally require national identity cards to confirm ownership and eligibility. All cases supported under the initiative will be categorized as out-of-warranty repairs, with service tasks needing to be completed by December 31st, 2025. These jobs will be managed through Samsung’s Service Authorization Work platform, enabling clear tracking and quality control. Replaced parts will include a one-month warranty period, and any follow-up service needs will be reviewed individually under the company’s Voice of Customer process.
Speaking about the launch of Relief Sri Lanka 2025, SangHwa Song, Managing Director of Samsung Sri Lanka, noted that the cyclone has placed considerable strain on households across the country. He emphasized that Samsung’s role extends beyond product servicing, pointing to the importance of supporting communities at a time when many families are focused on rebuilding their lives. He explained that the initiative reflects a commitment to easing repair burdens and ensuring customers regain access to the essential devices they rely on for communication, work, education, and daily routines. His comments highlight the human-centered approach that Samsung aims to maintain in Sri Lanka, particularly during crisis periods.
The initiative also aligns with Samsung’s broader customer care philosophy in the country. For years, the company has positioned itself as a key technology partner in Sri Lanka, providing product support, service accessibility, and long-term engagement. Relief Sri Lanka 2025 reinforces this approach by reducing financial barriers and enabling customers to restore devices more efficiently during an especially challenging period. It also contributes to the wider national recovery effort by helping households return to normal routines sooner, restoring vital channels of communication and functionality.
In the weeks following Cyclone Ditwah, Sri Lanka has continued to assess the full extent of the damage. Many affected districts remain focused on cleanup efforts, infrastructure repairs, and restoring essential services. In this environment, initiatives such as Relief Sri Lanka 2025 provide an immediate and practical form of assistance that complements government and humanitarian efforts. By supporting device repairs at reduced cost and with expanded accessibility, Samsung aims to provide a meaningful contribution during the recovery phase.
Customers seeking more information or assistance may contact Samsung’s customer care team through WhatsApp to receive guidance on the repair process, eligibility requirements, and service center availability. The company has reaffirmed its responsibility to remain present for Sri Lankan consumers as the country continues its post-cyclone recovery. Terms and conditions apply to all services under the initiative.